We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.
You have guaranteed legal rights for goods and services you buy. These are called consumer guarantees.
If the goods are faulty we will meet our obligations under the Australian Consumer Law to provide a remedy. Please email us at [email protected] within 7 days of receipt of goods if, you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. Rory’s RC Hobby House will not be responsible for parcels lost or damaged in transit if you choose not to insure.
It is IMPORTANT to contact Rory’s Hobby House immediately if you believe that an item is defective in any way and you believe a warranty claim needs to be carried out. Please read through this document and our Conditions Of Use before making contact.
As more than 80% of all goods returned are found to be in working condition, we are forced to charge a minimum of $45.00AUD inc GST per hour (minimum one hour) for testing non-faulty goods.
The postage charge to return non-faulty goods back to the customer will not be the responsibility of Rory’s Hobby House and will be paid by the customer.
When returning merchandise, please make sure these steps are taken:
If parts are purchased from us and there is a fault during the warranty period that is attributable to a manufacturing defect, the parts maybe replaced, repaired or a credited.
Warranty does not cover damage to goods caused by customers such as:
Warranty Turnaround Time
Turnaround time for warranty claims largely depend on manufacturers or distributors response and availability of products. We will try our best to speed up the process.
Please understand the time involved for a warranty claim will include: the time it takes for you to send us the item, our time to test the item, shipping the item back to the supplier, supplier's own test and replacement/repair, and the shipping back to us then onto you, the customer.
On a estimate you can expect this process to take anywhere from 5 working days to more than Four weeks.